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Novus Xcite

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Proximate

Banking customers now expect the experience to bridge the online, mobile and, in-branch touch points. With 3 out of 4 customers using smartphones, Banks must adapt to this omnichannel experience at each potential touchpoint. In addition, mobile technology has changed the way they interact and do banking, and they are more likely to visit branches for sophisticated services . This challenge presents a unique opportunity for banks to differentiate their brands, deeply engage customers and gain a... Read on

Services

Technology is the foundation on which any lucrative business stands, it optimizes efforts, streamlines operations and mitigates risk. IT leverages products & services by providing a more focused, customized, and consistent experience every time. Our services ensure that you reach your customers through the best channel, in the best way, and with minimal hassle. As a result, you achieve business benefits like increased productivity, improved efficiency, and faster execution of initiatives.... Read on

Customer Service & Experience

Customers are loyal to experiences more than companies or brands, that is why you have to make sure that your product’s experience is the best and value provided is real. Customer satisfaction should be monitored and measured; this not only helps in identifying problems but also provides the opportunity for pre-emptive initiatives. Going the extra mile ensures customer satisfaction and ultimately retention. In the today’s competitive market space, customers require customization, control,... Read on

Self-service & Transaction Processing

Any successful business requires an efficient back-end system working in sync with well designed and targeted front-end channels. Providing the best service depends on how the two systems co-exist and synergize. Consumers have increasingly become more and more convenience oriented, with e-Business and automated services providing customers access to their products & services whether at home, at work, or on-the-go. With Self-services initiatives customers get more choices, control and free... Read on

Business Automation & Collaboration

Customers expect the best every time and providing an excellent experience consistently requires precision, efficiency, and a robust system serving as a foundation. People and technology are blended together to form a system that provides the best and consistent experience every time. Through Business Automation, the most complex, intricate, and time consuming processes are simplified and streamlined to form efficient and reliable systems. By automation you can reap the following benefits: ... Read on
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