HabibMetro Bank (HabibMetro) signs Ambit – Wiz (Mobile Application) with Avanza Solutions

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HabibMetro Bank has signed a mobile application for its banking services, powered by Avanza’s Ambit Internet Banking Platform. HMB account holders will now be able to access various banking services directly on their smartphones.

HabibMetro Bank operates in all major cities of Pakistan. With a vision to become the most respected financial institution in Pakistan; HMB ranks within the top 10 banks of the country. The bank operates in primarily in the retail & corporate banking space and offers innovative e-banking products and services to customers.

Avanza’s Mobile Banking Platform Ambit-Wiz which is part of Avanza’s Internet Banking Platform; ensures continuous delivery of banking services to the bank’s customers in a manner that is personalized, efficient, and secure. The solution is developed with a great focus on industry specific security practices and standards; Ambit Wiz is designed to elevate the customer mobile banking experience.

With a super-sleek interface, Ambit Wiz boasts a user friendly and simple layout, intuitive navigation, and flow. The application is a best-in-breed product that is built as an enterprise wide solution supporting iOS, Android platforms enabling banking services on the go.

Ambit Wiz provides mobile banking features, like fund transfers, bill payments, account summary, mini statements, ATM/branch locator etc., in a single app that can be used on any internet-ready iOS or Android smartphones. Apart from the standard feature set, the app also boasts features like Internet Card top-up, Send and Receive Remittances and Card Management etc.

Ambit Wiz is developed natively to the respective platforms, which makes it faster, more secure, and enables lighter build sizes as compared to competing products that are built on hybrid platforms.

Mr. Syed Abu Tufail (CIO – HabibMetro Bank) said, We strive to provide our consumers with the latest and innovative solutions that enrich their banking experience. With Ambit Wiz, we can enable our customers to access banking services while on the go. HabibMetro and Avanza share a common vision towards innovation and progress and that empowers to provide the best experiences to our consumers.

Mr. Jalil Ahmed Farooqui (Head of Sales Pakistan & Afghanistan – Avanza Solutions) said, We work to empower our customers, to enable them to deliver the best value possible for the end user. Ambit Wiz is a next generation mobile banking platform that does exactly that, by providing quick and convenient access to banking services in a user friendly user interface. With our technology, Habib Metro will be able to elevate the overall user experience.


Dubai Health Authority signs MoU with Avanza Solutions

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Dubai Health Authority (DHA) has signed an MoU with Avanza Solutions, as part of which Avanza’s Smart City Medical Management Platform, Acuity, will be rolled out in the city. Acuity is a smart application that gives DHA an idea of what is happening across Dubai. The MoU was signed by H.E. Humaid Al Qutami, Chairman of the Board and Director General of DHA, and Waqas Mirza, Managing Director and Chief Marketing Officer, Avanza Solutions, at the Dubai Future Accelators programme.

The system will be invaluable for Expo 2020 when the population of Dubai will grow from 3 million to 25 million over a six-month period. For clinical emergencies such as a heart attack, seconds can mean the difference between life and death. It is in these situations that the application can make timely evidence-based decisions.

Introducing AIUsing artificial intelligence the system carries out complex commands that get activated once the patient is in the ambulance. This includes looking for the closest hospital with available beds, alerting relevant hospital teams and reserving beds.

By using Acuity, a heart-attack victim would not be transferred to the emergency department but will be sent straight to the cardiac suite, saving valuable time.

Avanza has merged its knowledge of blockchain and artificial intelligence with the expertise of clinicians and emergency care specialists. In collaboration with internationally trained healthcare professionals, the project aims to link the right patient to the right location, with the right clinician.


Innovation is at the heart of everything DHA is doing to make Dubai one of the best healthcare providers in the world,” says Al Qutami. “We are confident that Avanza’s technology and platform in conjunction with its team of medical experts will deliver a highly advanced medical nerve centre for Dubai. This will result in faster and highly efficient handling of emergency and trauma patients, thereby saving many more lives.

Waqas Mirza, Managing Director and Chief Marketing Officer, Avanza Solutions, says, “Acuity is a platform that enables a city to respond to its residents in times of need. Avanza is proud to be associated with the leadership, which continues on its path to build an efficient and smart city.

Dr. Asrar Rashid, Avanza’s Chief Consultant and Children’s Intensive Care Specialist Speaking at the Signing Ceremony Said:

Seconds can be the difference between living, complications & death. Add to this clinical complexity, possibly a disease outbreak or a tower-block fire; any health-care system would be stretched to its limit. We strongly believe that the Acuity technology platform, with our globally trained medical experts, can facilitate clinicians to save lives”

The aim of Acuity is to match supply of critical medical facilities and equipment with real-time demand in emergency cases. In future, Acuity will be able to predict healthcare demand, allowing DHA to plan accordingly. This would ensure healthcare delivery is optimised and demand never outstrips supply.


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Avanza and Bogo sign strategic agreement to set up an end-to-end merchant acquisition platform

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Avanza Solutions and Bogo signed an agreement to set up and deliver an end-to-end merchant acquisition and management platform for the banking and financial sectors.

With this agreement, Avanza has acquired equity in Bogo bringing it into the fold of the Avanza group. Bogo’s merchant leg will be implemented within the Ambit – Avanza’s next generation online banking platform; this will provide banks and financial institutions the ability to provide discounts at a range of merchants.

The solution allows banks and financial institutions to simply subscribe to a network of merchants as per their need, allowing them to offer a wide range of merchants to choose from. Avanza’s technology will enable customers to manage merchants, implement proximity-based marketing campaigns, and QR based services along with other value added features.

Institutions will now be able to bypass the lengthy and arduous task of developing and deploying a merchant network on their applications. With Bogo’s strong merchant base and Avanza’s technology, banks and financial institutions will have a unified platform to showcase merchant offerings to their customers.

The agreement gives organizations the comfort of both their tech and operational needs met through the ambit platform, with respect to merchant alliances. Avanza, which always puts its customers first, gives organizations the freedom to seamlessly integrate into any internet banking application giving end users access to the latest discounts and deals. Thus, creating a unified experience where banks can reach out to a vast merchant network, seamlessly plug in functionality into their internet banking apps, and manage users.

Mr. Sajid Ahmed (Director Corporate Services – Avanza Solutions) said at the signing, “Today we have marked another milestone in the history of Avanza Solutions, our drive to create real and genuine value for our customers has enabled us to develop solutions that will make real difference in how they operate. I am delighted to have collaborated with Bogo, I am sure we can maximize our synergies to take the industry forward.”

Mr. Karim Kabir (CEO – Bogo) said, “At Bogo we aim to provide a bridge between brands and consumers, a platform where brands can attract new consumers and gain a stronger position in the industry. I am happy to have signed with Avanza Solutions, with their advanced solutions we will be able to serve an even greater audience and create more value for all stakeholders.”

Avanza Solutions and CompuLynx sign partnership agreement to provide banking solutions in East Africa

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Avanza Solutions has signed a strategic partnership with CompuLynx to provide omnichannel banking applications and solutions in the East African region.


With this agreement, CompuLynx will be able to provide Avanza’s advanced omnichannel product range in these markets, which includes CRM applications, multichannel switches, and customer experience management platforms that cover all alternate delivery channels for banks.

The agreement was signed by Mr. Waqas Mirza (MD & CMO – Avanza Solutions) and Mr. Sailesh Savani on Oct 1, 2017.

Speaking at the signing, Mr. Waqas Mirza (MD & CMO – Avanza Solutions) said, “We are committed to providing the best solutions in order to create the best value for consumers and enrich lives. I am happy to have signed with CompuLynx as our organizations share a passion for progress and technology which makes it a really good fit. With Avanza’s advanced omnichannel solutions, I believe that we can make a difference and take the industry forward.”

Mr. Sailesh Savani (CEO – CompuLynx) added by stating, “We are delighted to have signed on with Avanza. With our shared experience and passion in the industry, I am confident that we can make a real change. Our on-ground experience and Avanza’s state-of-the-art solutions enables us to establish synergies today and beyond.”

CompuLynx is a pioneer and a leading player in East Africa’s technology solutions space – and has been for over 20 years now. In East Africa, CompuLynx holds 70 per cent of the market. The ISO-Certified company consistently successfully delivers Technology Solutions to over 400 business houses in over 30 countries around the world.

Avanza’s Cipher named “Best Financial Industry Application” at the 2017 PASHA ICT Awards

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Islamabad 27th Oct, 2017: Avanza Solutions picked up the award for “Best Financial Industry Application” for Cipher (Blockchain Platform) at the 2017 PASHA ICT Awards

PASHA held the 2017 ICT Awards ceremony in a grand event at the Serena Hotel (Islamabad) on 27th of October. P@SHA ICT Awards offer recognition to the software and service application development companies of Pakistan by providing them with an opportunity to gain local and international exposure. There were a total of 32 categories, comprising of 17 product categories and 15 service categories. The competition attracted organizations, start-ups, individuals, and students alike to put their products and services to the test.

Avanza’s Cipher is a specialized Blockchain Solution that enables organizations to port their use case on to a series of global Blockchain platforms (including but not limited to Hyperledger and Ethereum). The architecture and design of the solution have been kept abstract and generic enough to fit n number of business processes, consensus objectives, smart contracts’ executions & integrations.

Mr. Omer Ahmed Khan (COO – Avanza Solutions) received the award and said at the event, “At Avanza we work to bring real value to our customers and users with technology. Our constant effort to move forward and innovate has led us to become one of the first to incorporate Blockchain in financial use cases at a macro level. I am confident that with Blockchain technology we can move towards a more efficient and secure infrastructure for the financial and banking sectors.”

Avanza collaborates with Avaya Middle East & Africa to enable payments via IVR system at RTA call centers

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The Roads & Transport Authority (RTA), in cooperation with the digital communications specialist company Avaya, has enabled the credit card payment service through the Payment Gateway of RTA Call Center (8009090). Customers can now use the IVR System of the Call Center to pay for traffic fines, driver license renewal, replacement of lost/damaged driving licenses, renewal of vehicle registration, replacement of lost/damaged vehicle registration, and the addition of the new Dubai Brand Vehicle Plate. Adding this feature reflects RTA’s keenness to save customers’ time and effort, serves RTA’s third Strategic Goal ‘People Happiness’ and conforms to the Smart City drive of Dubai Government.

Avanza Solutions has been working with Avaya to enhance consumer experience at RTA’s contact center. Both organization’s technology and philosophy forms a very good fit with RTA’s vision of delivering consumer centric serviceability. Avaya’s state-of-the-art technology, backed by Avanza’s advanced payment solution, allows streamlined delivery of services from the contact center ensuring the user leaves satisfied after every interaction.

“The new service facilitates the processing of transactions and reduces the waiting time of callers. RTA has plans for adopting top-class standards & utilizing the latest technologies in service delivery. It is keen on opening new channels of communication with customers, given that the ‘People Happiness’ is part & parcel of RTA’s strategies,” added Mr. Ahmed Mahboub, Executive Director of Customer Service, RTA’s Corporate Administrative Support Services Sector.

Nidal Abou-Ltaif, President of Avaya Europe, Middle East, Africa and Asia-Pacific, said, “We have a solid strategic partnership with RTA that has yielded numerous modern deliverables that make life easier for people in the UAE. We both aim to offer a rich customer service experience that measures up to the digital aspirations of customers today. We are keen to work together to continue innovating and offering attractive solutions.”

Mr. Waqas Mirza, MD & CMO – Avanza Solutions, said, “Avanza prides itself for working with governments and partners that are at the forefront of their respective fields, organizations that are working to bring a real change through technology. We share these core values and beliefs with them which allows us to form synergies responsible for transforming our innovative applications into products that people use every day in their daily lives.”

Read official press release here.

FINCA signs Avanza’s Novus to power ATM network

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FINCA has signed Avanza’s Novus, ATM Controller solution, to operate its ATM network in Pakistan.

FINCA Microfinance Bank Limited is part of the FINCA Impact Finance Network, a group of 21 microfinance and financial institutions that provide socially responsible financial services and enables low-income entrepreneurs and small business owners to invest in the future.

FINCA is also one of the fastest growing microfinance networks in Pakistan with 105 branches in 94 cities across Pakistan. Since its inception 8 years ago in Pakistan, FINCA Microfinance Bank has given over 41.5 billion rupees through 518,000+ small loans to micro enterprises helping them grow their businesses and creating thousands of new jobs. FINCA is considered as the pioneer of cash flow based unsecured lending in Pakistan and has the distinction of highest average loan ticket size in unsecured lending in the Pakistan microfinance sector. It also provides attractive deposit options and state of the art payment solutions with an unparalleled customer experience.

Novus will serve as the foundation for the infrastructure for FINCA and provide ATM operating and transaction processing functionalities. The solution drives ATM, CDM, and POS terminals via diligent security layers and advanced monitoring tools, thereby enabling higher levels of flexibility and agility to offer products over self-service terminals.

Mr. Muhammad Mudassar Aqil, CEO FINCA Microfinance Bank, said, “FINCA is strengthening its technology platform with the deployment and integration of middleware, core systems, and delivery channels in order to launch new and innovative digital financial services that will drive its business growth in the years to come. Avanza is one of our key technology partners in this journey and their solutions enable us to create more value in our digital platform.”

Mr. Waqas Mirza, MD & CMO – Avanza Solutions, said, “At Avanza, we strive to enrich and improve everyday banking through technology and innovation. This is in our DNA, and I am proud to have the opportunity to work with FINCA who share our passion for progress and innovation. I am confident that the synergies between our respective organizations will enable that change.”

Faster, cheaper, safer and more convenient: Are online payments worth it?

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Five years ago, a shopper feared only two things when making an online purchase: getting the wrong item and the security of the transaction.

Today, the only worry that most shoppers will have is getting the wrong-sized garment when they order online, experts say.

Confidence when shopping online has soared in recent years in the UAE and the GCC, especially as e-commerce giants have taken steps in collaboration with banks to ensure that all transactions are verified and properly tracked to credible vendors. Experts at Seamless Middle East 2017 provided an insight on e-commerce in the region, and how going cashless is now easier than ever.


Instant payments

Waqas Mirza, chief marketing officer at Avanza Solutions, noted that the adoption of plastic as a payment option is “huge” now because of the security issues getting addressed.

“These include one-time passwords and all the other bells and whistles that banks have put into place to ensure that if your card has been compromised, then there is another means of authentication that will prevent criminals from making a purchase,” he said. “I think that people who use e-commerce are understanding this focus on security, and the reluctance to use credit cards on the Internet is going away now.”

He added: “There was a segment of products that people would normally buy online such as air tickets or they would pay their bills online. However, a lot of commodities have come online today such as electronics. So the adoption from the consumer side is huge because there are a lot of items that are on offer from the merchant’s side. However, there is still a lot of room for growth.”

Asked about how the landscape can be improved, he said that the products basket available to shoppers needs to grow, and that e-commerce companies needed to work on their delivery times. Consumers today are eager to get their hands on a product as soon as possible, and lament that fact that same day deliveries are still not an option that is available to them, he revealed.

Asked what will be the dominant trend in the coming years, he pointed to mobile wallets. “Instant payments and transfers will only grow in popularity in the coming years.”

Security concerns

Eric Claudel, senior vice-president of banking and payment for the Cismea region at Gemalto, revealed that the behaviours of consumers in the Middle East is following a pattern that is the norm in the US and Europe, where the shift to e-commerce is growing tremendously. He revealed that 74 per cent of people in the region are doing their shopping online as of this moment. “However, we have seen an increasing fear in consumers regarding the safety of their personal details when they shop online.”

Banks, he said, have picked up on this fear and are increasingly launching new measure that will prevent hackers from gaining access to private data. “There is really a need for the banks to come up with more secure and robust solutions for online shopping and e-commerce… it is always a race to stay one step ahead of hackers today. You need to constantly invest in new technologies that will ensure that your data remains safe,” he said.

“What we need to do is bring in biometrics such as fingerprinting and face recognition that will act as instant security measure,” he stressed, adding that such technologies are already being put to use. “We predict that they will be more commonplace in the coming years. People will be able to use profile recognition, iris scanning and fingerprinting through the device of their choice such as their smartphones and tablets.”

In the UAE today, 16 per cent of the banks are using biometric fingerprinting. Gemalto expects this number to grow to 88 per cent in five years time. Facial recognition will also be adopted by 67 per cent of banks in five years time.

Technology in the UAE

When it comes to the GCC region, the UAE is the leading market in the region in terms of new product launches.

“This is the market where the latest technologies and solutions are launched,” says ضzgür ضzvardar, Verifone’s vice-president and general manager in the Middle East and North Africa. “Globally, debit cards are still preferred over credit cards; however, cash is still king in the payments industry. What we have seen is that the adoption of credit cards is on the rise as people get more comfortable with using them; and they become more aware of the benefits that they can get from using them.”

A lot of banks, he said, are also promoting credit cards through rewards programmes and easy installment packages. This is driving consumers towards electronic payments instead of cash.

“New technology attracts new people; some consumers take to one form of payment more than others. Contactless payments, in all shapes, is the dominant trend in the market right now. All the banks in the region are updating their portfolio to include contactless payment options, which have been specifically requested by consumers that are aware of the technology. It’s not a new technology, by any means, but it is one that has seen the most growth in recent years,” he said.

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Avanza Solutions wows on Smarter Customer Experience at the Innovation Africa Digital Summit 2017

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Kampala – Uganda, April 26th, 2017: Avanza Solutions presented the latest innovative additions to their customer experience management suite at the Innovation Africa Digital Summit held at the Speke Resort in Kampala, Uganda. The event brought together key decision makers from the banking, telecommunications and government verticals under one roof to highlight smarter solutions reshaping their relevant spaces.

The prestigious event hosted several talks on technological trends and disruptive innovations, Avanza Solutions unveiled the latest CX additions to their product portfolio
The prestigious event hosted several talks on technological trends and disruptive innovations, Avanza Solutions unveiled the latest CX additions to their product portfolio

At the event Mr. Waqas Mirza, MD & CMO – Avanza Solutions, spoke on Smarter Customer Experience. The talk covered how customer expected one view/experience across all their channels. This meant that organizations need to quickly evolve and move towards an omni-channel customer experience, one that embraced simplicity but gave organizations a better handle on their customer’s pulse.

Since its inception, Avanza Solutions has worked towards innovation and progress to become one of the few global solutions providers that demystifies new technologies to ensure that people work towards actual adoption. With that ‘forward philosophy’ in place It now serves over 350+ customers across 45+


countries with 17+ years of innovative software and product development.

Speaking to the media, Waqas Mirza said at the event, “These events are critical to the growth of innovation and technology for the African region, as they create opportunities for financial institutions, telcos, regulatory authorities, and technology providers to share ideas and establish a vision for a smarter future.”

For queries on payment solutions in the African region, feel free to reach out to Mr. Zeeshan Mazhar (Territory Manager – Avanza Solutions) at



Dubai Government signs Blockchain MOU with Avanza Solutions

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Under the leadership of His Highness Sheikh Hamdan bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai, Avanza Solutions signed an MOU with Smart Dubai Office on 11th April 2017 to implement a citywide blockchain based payments platform.

Avanza’s Blockchain Platform Cipher was selected by Smart Dubai Office to deliver a Pilot Project under the Dubai Future Accelerators (DFA) program on 14th Feb 2017.


Dubai Future Accelerators is a unique program for cutting-edge entrepreneurs, in partnership with the government of Dubai, to use the city as a living test-bed for creating solutions to the global challenges of tomorrow. Launched in July 2016 by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, under the directive of His Highness Sheikh Mohammed bin Rashid Al Maktoum, The Dubai Future Accelerators pairs top companies & cutting-edge entrepreneurs with leading government entities in Dubai to create breakthrough solutions together. Unlike other programs, the uniqueness of Dubai Future Accelerators lies in its drive to not only visualize innovative ideas, but to see them become a reality implemented on a city-wide scale with an impact regionally and globally. Within the program each government entity issues a challenge addressing some of the most important opportunities of the 21st century.

Through Cipher, Avanza has successfully delivered an immutable, agile and instant reconciliation and settlement platform to Smart Dubai Office for DubaiPay payment platform. The pilot project was delivered in collaboration with Dubai Smart Government and Emirates NBD – the largest retail banking franchise in Dubai and the market leader across core business lines.

Smart Dubai Office plans to roll out Cipher across all its existing 38 partner government entities, partner financial institutions and Departments to set up the first blockchain based building block within its financial plumbing.


The MOU signed by Dr. Aisha Butti bin Bishr, Director General, Smart Dubai and Waqas Mirza, Managing Director & Chief Marketing Officer Avanza Solutions is in line with His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum’s vision to transform Dubai into the 1st Government in the world to execute all applicable transactions on the blockchain by 2020.

Speaking at the Signing Ceremony Dr. Aisha – Director General, Smart Dubai said, “I am confident with Avanza’s expertise in payment solutions combined with their Cipher blockchain platform, they will support the Smart Dubai Office with technology that not only bridges current gaps but also becomes a vital piece in Smart Dubai’s roadmap for payment processes in the near future.”.

Waqas Mirza, Managing Director & Chief Marketing Officer, Avanza Solutions said: “Taking on innovation led challenges is Avanza’s DNA. So much so, that we go out of our way to seek challenges that compel us to push boundaries of our imagination and competence. This passion instills into everything we do and this is why we are extremely happy and proud to be a part of this extraordinary program and take part in Dubai’s transformation to become the region’s technology and innovation hub”.


© 2018 Avanza Solutions.

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