admin

BankIslami has upgraded its internet banking system to Avanza’s Ambit Retail Internet Banking solution.

BankIslami Pakistan Ltd. was the first bank to receive the Islamic Banking license under the Islamic Banking policy of 2003 in March 2005. By 2015, BankIslami had become the 11th largest bank with a network of 317 branches in 93 cities within a period of 9 years. BankIslami has been strengthening its infrastructure using latest technologies to deliver user-friendly and secure services and products.

The bank’s objective for the upgrade was to create a pleasant user experience for customers, using internet banking services, that leaves a lasting impression and maximises ease of use.

Ambit is a strategic internet banking solution that will enable the bank to continuously deliver seamless banking services to its customers. The solution is designed from scratch with a focus on personalisation, efficiency, cost-effectiveness, and most importantly security.

The solution boasts a modern and responsive UI with intuitive menus and navigation followed up by customisable dashboards as per the user’s needs. The wizard based interfacing provides users help and guidance wherever needed and ensures a positive user experience.

With new features like web chat, dynamic banners and ads, and power user access analytics, the solution also empowers banks to understand user behaviour and cater to their needs optimally. The bank can also create dynamic ads to maximise cross selling opportunities backed by in-depth insights.

“BankIslami is dedicated to become the leading name in the Islamic Banking sector. We are committed to provide our customers with all the modern and latest services to meet and exceed their banking needs. With a focus on service innovation backed with technology we can really create lasting banking experiences for our customers. We’re pleased to have Avanza with us, as they share the same passion for innovation and technology as BankIslami. I am sure we can create a synergy that can take BankIslami to the next level.”

Syed Ata Hussain- Head of IT – BankIslami

“We strive to create products that create real value for our clients and their customers. Avanza Solutions works to innovate and provide state-of-the-art solutions and products that empower our clients to get to the next level. Avanza’s Ambit is tailor-made to provide users the ease-of-use and robustness expected of a modern internet banking service while providing banks the advantage of understanding user behavior with in-depth insights.”

Jalil Ahmed Farooqui – Head of Sales (Pakistan & Afghanistan) – Avanza Solutions

Kampala — Uganda: Team Avanza exhibited their latest innovations at the “Smarter Customer Engagement Road Show” organized by MFI.

The event attracted stakeholders from the industry, from players and policy makers to influencers. MFI hosted the event to create a single forum where thought leaders could discuss best practices and develop a shared vision for the future

Held at the Pearl of Africa Hotel in Kampala, the road show constituted key notes, discussions, and addresses on the potential of modern and smarter customer engagement practices. Covering different aspects of engagement ranging from solutions, practices, and enabling seamless experiences, the event highlighted key issues and opportunities.

Data has quickly become a vast and valuable resource in today, smarter engagement relies heavily on data and how that data is harnessed to identify real value for consumers and utilizing the best channels to deliver that value.

Team Avanza also showcased Unison – Enterprise-wide CRM and Customer Experience Platform and Cipher – Blockchain Implementation. The team discussed how governments and organizations need to understand customer behavior. Avanza’s focus on seamless experience is powered by technology that is designed to integrate all consumer touch points, analyze customer engagements, and ultimately creating an Omni solution to identify trends and uncover in-depth behavioral insights.

Avanza has already won projects from building a Blockchain-based reconciliation and settlement engine for the Dubai Government’s Department of Finance to developing an AI and Blockchain-based emergency response nerve center for Dubai’s Health Authority.

Mr. Jawad Qureshi (Global Head of Sales – Avanza Solutions) said, “At Avanza we strive to provide real Value to all, from our clients to ultimately the end users. We enable our clients to utilize data extracted from all touchpoints to identify actual insights that help them serve their consumers better and more effectively. This event is a great platform for technology providers, organizations, and governments to come together and establish a shared vision for the future.”

Mr. Sanjay Kumar Rai (Chief Technology Officer – MFI) said, “We are delighted to see that level response the road show has received. Customer Engagement is the key to creating sustainable and lasting businesses, leveraging technology to provide a seamless customer experience can help organizations connect better with their target audiences.”

About MFI:

MFI is an IT integration firm, based in Uganda, with operations across sub-Saharan countries. With the aim to add value to businesses through the latest technologies, MFI serves its customers by providing infrastructure, enterprise applications, and other services. With 35 years of experience, MFI has established presence in 19 countries in the African region.