Unison is a complete CRM suite, designed to provide an integrated view of every customer across multiple channels and back-end systems over time. With Unison, organizations can now make use of all the customer data to manage their business where it counts the most, at the level of customer interaction.
Our Experience
Avanza Solutions has a proven track record in providing e-banking solutions and services to the financial industry. With a suite of products and solutions deployed at with over 200 customers worldwide, Avanza has gradually built its expertise in the alternate delivery channel domain. We have deployed systems in complex environments and have certified our products with international networks thus giving us a competitive edge. Unison was first implemented for a leading bank in Pakistan and since then there have been numerous implementations which includes leading banks and telecom companies in Pakistan and Middle East. In each of these projects we have delivered the solution in line with business objectives. This has been made possible by Avanza’s sound project management approach, expertise of resources in IT solutions implementation and their sound knowledge in business practice. Unison provides a 360 degree view of an organization’s customers. It is equipped with state-of-the-art tools for providing high quality customer service over the contact center. Furthermore, as a state-of-the-art Contact Center, Unison is flexible to integrate with a number of channels which include SMS, FAX, Email, and telephony.
Financial Transaction Processing
e-Banking
Unison
