Enterprise Customer Online Support

Enterprise Customer Online Support is a web-based solution for companies offering after sale support services.

It allows customer support automation through Internet helping you to respond to your customer's requests and complaints more effectively. Maintaining your customers and creating new ones will be an asset of your company like no other! This solution helps you maintain complete history while keeping comprehensive track of all service agreements, and their referencing issues.
 
The purpose of Customer support system is to automate the workflow at a support center starting from the point of receiving a customer request to servicing the request and logging the invoice. It provides a single gateway to record, manage, track and resolve all incoming support issues. Automating workflows from the point of receiving the support call till closure – this system embodies the complete Customer Support Solution.