Unison is a complete Contact Center suite designed to provide organizations an integrated view of every customer across multiple channels and back-end systems. Unison is built using today’s modern technology, and can help you transform your organization with the way it builds relationships.
Customer Relationship Management is not just a technology; it’s all about “enriching relationships”. Unison helps you save time and empowers you to provide quality customer service in the shortest possible time enhancing customer relations.
It is a strategy and a corporate philosophy that puts the customer at the core of business operations so as to maximize profits by improving customer acquisition and retention while automating processes to be more efficient and effective. Unison provides a 360-degree view, integrating customer information at every touch point.
With rapidly increasing competition, the focus is not on keeping your customers just ‘satisfied’ but ‘delighted’; thus the key to success lies in developing and enriching customer relations and experiences.
Contact Center operations cover areas such as Inbound/Outbound Sales Campaigns, Complaints, Transactions, and Reporting. Each of these areas maps to one of the modules within Unison.
- Manage your customer interactions effectively
- Get a Single View of Customer activities
- Provide Consistent Customer Experience
- Enable Telemarketing, Sales Force Automation, and Customer Services
- Implement Uniform Information flow across all channels
- Accelerated Services Deployment
- Lower Total Cost of Ownership
- Scalable Application Architecture enabling future enhancements
Avanza Solutions has a proven track record in providing solutions and services to the financial industry in the area of electronic banking. With a suite of products and solutions deployed at over 200 customers worldwide, Avanza has gradually built its expertise in the alternate delivery channels domain. We have deployed systems in complex environments and have certified our products with international networks.
Unison was first implemented for a leading bank in Pakistan and since then there have been numerous implementations, which include leading banks and telecom companies in Pakistan and Middle East. In each of these projects, we have delivered the solution in line with business objectives. This has been made possible by Avanza’s sound project management approach, expertise of resources in IT solutions implementation and their sound knowledge in business practice. Unison provides a 360 degree view of an organization’s customers. It is equipped with state- of-the-art tools for providing high quality customer service over the contact center. Unison is flexible to integrate with a number of channels including SMS, Email, etc.